WHO IS COVERED
This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Backseat Camper or a Backseat Camper authorized retailer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”
WHAT IS WARRANTED
This Warranty extends to the Grand Teton, Yellowstone, Denali, Zion, and Yosemite mattresses manufactured by Backseat Camper (“Backseat Camper”) and purchased directly from Backseat Camper or Backseat Camper’s authorized retailers (the “Mattresses”). Some parts of this Warranty also extend to covers sold with Mattresses. Backseat Camper warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. Replaced or repaired Mattresses are subject to the same Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.
THE FOLLOWING DEFECTS ARE COVERED
Deterioration causing the Mattress to have a visible indentation greater than one and one-half inches (1.5″) that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s). Any physical flaw in the Mattress that causes the foam material to evidence degradation, a split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover, excluding zippers or handles.
THIS MATTRESS WARRANTY DOES NOT COVER
Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Wear to the fabric from use including but not limited to color changes, peeling,a wear off of finishing treatments or other normal wear. Zipper breakage due to use or misuse. Mattresses sold as”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
WARRANTY REMEDY
In the event of a Defect (as defined above), Backseat Camper’s sole liability and your sole remedies under this Warranty will be: For the first 10 years of ownership, we will replace your mattress with a brand new Backseat Camper at the cost of return shipping and a 10% Restocking Fee.
Backseat Camper Pillows – 2 year warranty
Backseat Camper Mattresses other than the Grand Teton, Yellowstone, Denali, Zion, and Yosemite – 10 Year Warranty as specified on law tag code. Contact Backseat Camper for details.
CLAIMS & ARBITRATION YOUR RESPONSIBILITIES
In order for this Warranty to apply, the Mattress must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. You must return your Mattress and show proof of original purchase. You will be responsible for shipping fees, each way, associated with shipping replaced or repaired Mattresses and a 10% restocking fee. This fee will be waived upon Backseat Camper’s confirmation of a Defect in materials or workmanship. At Backseat Camper’s option, Backseat Camper may authorize you to provide photo evidence of defect in lieu of returning the Mattress.
HOW TO MAKE A WARRANTY CLAIM
Fill out the Warranty Claim Form and submit the completed form, along with pictures of your mattress and/or foundation, to the Warranty Department by sending an email to warranty@backseatcamper.com